Make a claim

Any occurrence or loss, which may give rise to a claim, should be advised immediately to Travel Claims Services (the appointed claims handlers), whose details are shown below. When notifying them of a claim you must provide: your name, address, telephone number, policy reference number and a brief description as to the nature of the claim.

Tel: +44 207 748 0508.

If you have a medical emergency present your EHIC card to the healthcare / medical provider. You must notify MAPFRE Assistance, our 24-hour medical assistance helpline immediately on +44 207 748 0507, of any serious illness or injury whilst abroad which necessitates admittance to a hospital as an in-patient, or before any arrangements are made for repatriation. Our multi-lingual medical assistance advisers will be able to advise you, your travelling companion or the doctor on what steps to take to make a claim.

For questions about your travel insurance policy or to make any changes, please contact our customer services on 020 8770 2760 .

Go2 Travel Insurance operate a straightforward claims service with advice and help when you need it. It is a simple and personal process and therefore helps to take some of the worry out of a stressful time. All our advisers are based in the UK and you will speak to a person rather than an automated telephone menu. This can make a big difference should you ever need to make a claim.

The real value of your travel insurance is often revealed during a claim, and Go2 Travel Insurance works hard to offer policyholders a high standard of service.